How to Cancel Amazon Music: Steps for Every Plan and Device

Cancelling a subscription can feel like a surprise quiz — you know the answer is there somewhere, but finding it takes work. If you’re trying to cancel Amazon Music, the good news is that it’s possible from a few places. The catch: where you go depends on how you signed up, and whether you’re using a phone or a laptop.

Subscription plans: Free, Prime, Unlimited · Monthly fee: $9.99 (US) · Free trial length: 30 days · Cancellation policy: Anytime · Supported devices: Web, iOS, Android, Alexa

Quick snapshot

1Confirmed facts

Subscription bought through Amazon: cancel at Amazon Music settings (About Amazon UK)
Subscription bought through Apple: cancel via Apple subscriptions (Apple Support)
Cancellation takes effect at end of billing period (YouTube guide)

2What’s unclear

Exact cancellation flow may vary by region and device type (Amazon UK Forum)
Why some users see no Cancel button — possibly account or browser issue (Amazon UK Forum)

3Timeline signal

Cancel anytime; access continues until end of current billing cycle (YouTube guide)

4What’s next

Service stops after billing period, but playlists and libraries are retained if you resubscribe (YouTube guide)
Free trial cancels automatically if not renewed before end date (YouTube guide)

The three Amazon Music plans serve different audiences: Amazon Music Free (ad-supported), Amazon Music Prime (included with Prime), and Amazon Music Unlimited (premium, $9.99/month). Each has its own cancellation path, but the core steps remain consistent.

Plan attribute	Value
Number of plans	3 (Free, Prime, Unlimited)
Monthly price (US)	$9.99
Free trial duration	30 days
Cancellation timing	At any time

How Do I Cancel My Amazon Music Subscription?

Cancelling via Amazon Music Settings

Open the Amazon Music app or go to amazon.co.uk/music/settings and sign in with your Amazon account.
Scroll to the Amazon Music Unlimited section. There you’ll see Subscription Renewal details and a Cancel option (YouTube guide).
Click Cancel and follow the on-screen prompts.

Cancelling on the Amazon website

If you prefer not to use the Music settings, you can cancel from your Amazon account dashboard. Go to Account & Lists > Memberships & Subscriptions. Find Amazon Music Unlimited and select Cancel Subscription (YouTube tutorial). The flow typically asks you to confirm twice.

Confirming cancellation

After you confirm, Amazon will send an email acknowledging the cancellation. Your subscription remains active until the end of the current billing period. Check Subscription Renewal details in Settings to verify the status (Soundiiz guide).

Bottom line: The official Amazon cancellation path is the same worldwide: Settings → Amazon Music Unlimited → Cancel. For subscriptions billed through Amazon, this is all you need.

The implication: always confirm your signup method before starting; third‑party purchases require a different route.

How to Cancel Amazon Music Unlimited Subscription

Cancelling Amazon Music Unlimited on Desktop

Visit amazon.co.uk/music/settings and sign in.
Locate the Amazon Music Unlimited section and click Cancel Subscription (Soundiiz guide).
Confirm by selecting Continue to Cancel then Confirm Cancellation.

Cancelling on Mobile Web

Use your mobile browser to visit the same settings page. The interface is optimised for touch, so you’ll see a large Cancel button under the plan details. This method works on both iPhone and Android without needing an app.

Using Alexa to cancel

If you have an Alexa device, you can say, “Alexa, cancel my Amazon Music subscription.” Alexa will walk you through the process, but note that the Alexa app itself does not offer a cancellation button — you’ll be redirected to the web (YouTube guide).

The catch

If you signed up through a third party (Apple, Google, or a mobile provider), you cannot cancel via Amazon. You must go to that third party’s subscription management page (About Amazon UK).

The pattern: always check who billed you – only Amazon‑billed subscriptions can be cancelled in Amazon Music settings.

Where Do I Find My Amazon Music Settings and Subscription Details?

Accessing Amazon Music Settings

The fastest way is to go directly to amazon.co.uk/music/settings. Bookmark that page — it’s the command centre for all Amazon Music subscription options. You will need to log in with the Amazon account that holds the subscription (Amazon Music Settings).

Viewing your subscription details

Once in Settings, look for the Amazon Music Unlimited card. It shows your plan type, next payment date, and the Cancel Subscription link. This is also where you can reactivate if you change your mind.

Finding your plan type

If you’re unsure whether you have Free, Prime, or Unlimited, check the top of the Settings page. The plan name appears next to your email address. Amazon Prime members get access to Amazon Music Prime automatically; upgrading to Unlimited adds a separate line item.

Why this matters

If you try to cancel Amazon Music Unlimited but only see “Prime Music” settings, you may be looking at the wrong subscription — Prime Music cannot be cancelled separately because it’s bundled with Prime.

What this means: knowing your plan type saves time and prevents accidental cancellation of the wrong tier.

Why Won’t Amazon Let Me Cancel My Amazon Music?

Common reasons for cancellation failure

You are logged into the wrong Amazon account. Check the email address at the top of Settings (YouTube guide).
Your subscription was purchased through Apple/Google. You must cancel via Apple Support or Google Play subscriptions.
The cancellation button is hidden because of a pending charge or account hold. Wait for the charge to process, then try again (YouTube guide).

Pending charges or billing issues

If you have an outstanding balance or a failed payment, Amazon may temporarily disable cancellation. Contact Amazon customer service (Amazon Customer Service) to resolve the issue before proceeding. For network issues, check our Virgin Media Hub 5 review.

Active subscriptions not linked to account

Rarely, a subscription might be assigned to a secondary account (e.g., an Amazon Household child profile). Log out and log in with the primary account, then check Settings again (YouTube guide).

Cancellation button not visible

Some users report that the Cancel option disappears after a certain app update. Refresh the page, clear your browser cache, or try a different browser. If still missing, use the web settings page rather than the app (YouTube guide).

Bottom line: Most cancellation problems stem from signing up through a third party or being logged into the wrong account. Check your purchase platform first.

The catch: if you still can’t cancel, a pending payment or account restriction is the likely culprit.

How to Cancel Amazon Music on iPhone, Android, and Alexa

Cancelling on iPhone/iPad

Open the Settings app on your iPhone or iPad.
Tap your name at the top, then tap Subscriptions.
Find Amazon Music Unlimited in the list and tap Cancel Subscription (Apple Support).
If you don’t see it, you may be signed in with a different Apple ID (Apple Support). If you’re having trouble, see our guide on Do Not Disturb iPhone Not Working for related iPhone tips.

Cancelling on Android

For subscriptions billed through Google Play, open the Google Play Store app, tap the menu icon, go to Subscriptions, select Amazon Music, and tap Cancel.

Cancelling via Alexa voice commands

Say “Alexa, cancel my Amazon Music subscription.” Alexa will confirm and handle the cancellation if the subscription is billed through Amazon. If it’s a third-party subscription, Alexa will tell you to use that provider.

Cancelling on Amazon Music app

The Amazon Music app (iOS or Android) also has a cancellation path: open the app, tap the profile icon, go to Settings, find Amazon Music Unlimited, and tap Cancel Subscription (YouTube guide).

The trade-off

The Amazon Music app path works only for subscriptions billed through Amazon. If you used Apple ID or Google Pay, you must use Apple or Google settings — no shortcuts.

The pattern: always check your billing provider first to avoid dead ends.

Confirmed facts

Cancellation can be done through Amazon Music Settings (YouTube guide)
Apple Support provides a dedicated subscription management page (Apple Support)
Third-party purchases require third-party cancellation (YouTube guide)

What’s unclear

Exact cancellation process may vary by region and device
Why some users see no cancel button — possibly related to account type or browser (Amazon UK Forum)
The cancellation button may be hidden after app updates (YouTube guide)

“Go to the Amazon Music Unlimited section. Select the Cancel option in your Subscription Renewal details.”

— Amazon Help Center (via YouTube guide)

“Subscriptions billed through Apple are managed in Apple’s billing and subscriptions flow, not inside the app that was subscribed to.”

— Apple Support (Apple Support)

The consequence for anyone trying to cancel Amazon Music is straightforward: your playlists and library remain intact even after cancellation, but you lose access to Unlimited features immediately at the end of the billing cycle. For UK iPhone users who signed up through iTunes, the implication is clear: open Settings, tap your name, manage subscriptions. Don’t waste time hunting inside the Amazon Music app.

For readers who prefer a Japanese-language version, the guide on Japanese cancellation guide provides the same cancellation steps.

Frequently asked questions

Can I cancel Amazon Music at any time?

Yes, you can cancel at any time. Access continues until the end of the current billing period.

Will I be charged after canceling?

No, no further charges. If you cancelled mid-cycle, you keep access until the next billing date, then it stops.

What happens to my downloaded music?

Downloads become inaccessible when the subscription ends. However, your playlists and music library are saved for 30 days in case you resubscribe.

Can I still use Amazon Music Prime after canceling Unlimited?

Yes, if you are an Amazon Prime member, cancelling Unlimited does not affect Amazon Music Prime (the free-with-Prime tier).

How do I cancel my free trial?

The same steps apply. If you cancel before the trial ends, you won’t be charged. The trial expires automatically after 30 days if not cancelled.

Is cancellation instant?

Cancellation takes effect at the end of your billing cycle. You can still listen until then.

Will I lose my playlists if I cancel?

Your playlists and saved library are retained for up to 30 days after cancellation. If you resubscribe within that window, everything returns.